Ismaya
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FLOOR CAPTAIN - LIFESTYLE (SURABAYA)

Job Description
  • Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverages
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons
  • Up-sell additional products when appropriate
  • Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
  • Communicate order details to the Kitchen Staff
  • Serve food and drink orders
  • Check dishes and kitchenware for cleanliness and presentation and report any problems
  • Arrange table settings and maintain a tidy dining area
  • Deliver checks and collect bill payments
  • Stock control of cutleries, plates and servis amenities, stock take of hardware. Maintain table decor and stock take.
Job Requirements
  • Proven work experience as a Waiter or Waitress
  • Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
  • Basic math skills
  • Attentiveness and patience for customers
  • Excellent presentation skills
  • Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
  • Active listening and effective communication skills
  • Team spirit
  • Flexibility to work in shifts
  • High school diploma; food safety training is a plus